Duplicate instances of users (LDAP?)

We're just in the process of setting up JIRA (self-hosted), and have 1 account created through JIRA and the rest are created through LDAP.

I've noticed that all users that have logged in (Myself, my colleague and our test customer user) have been duplicated. It appears that the amount of times logged in affects the issue(?) - I've logged in the most and have the most copies of my user (around 10 copies).

I've tried rebuilding the index and the copies stay there (System Configuration > Advanced (Indexing) > Background Reindex / Lock JIRA and rebuild index - neither rectify the issue.

In the User Management > Users list we only appear once, but when searching in things like "Raise this request on behalf of:" we appear numerous times.

It may be worth mentioning we have two user directories (same LDAP server but pointing to two OUs - one for users and one for IT admins). When disabling the Admin OU, the problem persists for the normal users (see below).

Any help would be greatly appreciated.

Stephen King


Both directories added:


Just the normal user directory (Admin directory disabled):


1 answer

This widget could not be displayed.
Vasiliy Zverev Community Champion Dec 13, 2016

Go to admin panel / users and check if you have the same users into different uses directories.

The same users do not appear in different directories - if I switch to just a single directory the issue persists.


Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

165 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you