We're just in the process of setting up JIRA (self-hosted), and have 1 account created through JIRA and the rest are created through LDAP.
I've noticed that all users that have logged in (Myself, my colleague and our test customer user) have been duplicated. It appears that the amount of times logged in affects the issue(?) - I've logged in the most and have the most copies of my user (around 10 copies).
I've tried rebuilding the index and the copies stay there (System Configuration > Advanced (Indexing) > Background Reindex / Lock JIRA and rebuild index - neither rectify the issue.
In the User Management > Users list we only appear once, but when searching in things like "Raise this request on behalf of:" we appear numerous times.
It may be worth mentioning we have two user directories (same LDAP server but pointing to two OUs - one for users and one for IT admins). When disabling the Admin OU, the problem persists for the normal users (see below).
Any help would be greatly appreciated.
Both directories added:
Just the normal user directory (Admin directory disabled):
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs