I would like to ask you for help: we meet a problem that many Jira users get duplicate emails from an email subscription. We checked that the user's email address is set only one username. And also we checked that there are no similar subscriptions which send same emails from an event.
We have no more idea what happens...:(
What do you think?
Thanks in advance for help!
Had the same problem, well it was self-made: I had created a developer-jira-instance before the update from an earlier version with a backup-db of the original one. I forgot to turn-off mailing in this test-instance, so my users got mails from the production and the test-instance.
Do you have any distribution lists or aliases? If you've checked that a user's email is unique and used only once in Jira, then it's probably that they belong to a mail group that is being copied in, or it's possible that an old email is in use (e.g. when someone gets married, it's common to redirect mails for email@example.com to firstname.lastname@example.org). I'd suspect email groups are the problem.
In most mail clients, you can examine the headers of the email to see where it came from, and who it was originally addressed to - that might help you track it down.
Note - if it's a problem with the subscription going out twice, it would be ALL users getting duplicates, so check for that at as well.
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