Duplicate account is managed by organization

Luka Skrgulja April 27, 2022

During primary mail address change, Atlassian created duplicate account, that duplicate is now managed by organization, and the original one isn't. How can I get the original one to be managed again? Or is there any workaround?
This is only affecting single account, we changed all accounts, but only one if affected.

Thank you
Best regard,

Luka

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Luka Skrgulja May 5, 2022

Managed to resolve this. Needed to disable AAD account, then I could change the mail address, and the enable account, provision again and "old" account became managed again.

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