How can we define SLA for the transition of statuses between two status in JIRA or JIRA service desk?
For instance, if we say that time between ticket or event identified as an event of interest, updating ticket and assigning to a team/queue is 20 minutes.
Then from here how can we set this SLA of 20 minutes for these two transition of statuses.
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG