We are finding users are getting duplicate emails. When looking at the email logs I'm seeing a lot of errors. Any ideas on what's going on...
2013-02-14 11:16:43,505 ERROR [jira.--.com] Sending mailitem To='user@domain.com' Subject='(DMMS-711) Copy Changes' From='null' FromName='user name (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' ServiceRunner Mail Queue Service Error occurred in sending e-mail: To='user@domain.com' Subject='(DMMS-711) Copy Changes' From='null' FromName='User (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<1634195557.2845.1360856653720.JavaMail.jira@inhoci02>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null'
com.atlassian.mail.MailException: javax.mail.MessagingException: Exception reading response;
nested exception is:
java.net.SocketTimeoutException: Read timed out
at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:193)
at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:38)
at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66)
at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:28)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47)
at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Caused by: javax.mail.MessagingException: Exception reading response;
nested exception is:
java.net.SocketTimeoutException: Read timed out
at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:2210)
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1950)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:642)
at javax.mail.Service.connect(Service.java:295)
at javax.mail.Service.connect(Service.java:176)
at javax.mail.Service.connect(Service.java:125)
at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:164)
... 8 more
Caused by: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:110)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.sun.mail.util.LineInputStream.readLine(LineInputStream.java:89)
at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:2188)
... 14 more
It's looking like the issue is from our Zendesk & Jira integration. Thank you for your help though.
Why do you think is Zendesk & JIRA integraration?
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Can you try editing the 'Out Going' Mail configuration and increase the 'Timeout' value ?
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"Outgoing Mail" has no configuration settings. It's just a blank page in Administration now‽
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do you really have a jira user called "user name" or "User" trying to send an email to "user@domain.com" ??
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We do not. Name's and emails were changed to protect the inocnet.
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