Duplicate Email Issues

We are finding users are getting duplicate emails. When looking at the email logs I'm seeing a lot of errors. Any ideas on what's going on...

2013-02-14 11:16:43,505 ERROR [jira.--.com] Sending mailitem To='user@domain.com' Subject='(DMMS-711) Copy Changes' From='null' FromName='user name (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' ServiceRunner Mail Queue Service Error occurred in sending e-mail: To='user@domain.com' Subject='(DMMS-711) Copy Changes' From='null' FromName='User (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<1634195557.2845.1360856653720.JavaMail.jira@inhoci02>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null'

com.atlassian.mail.MailException: javax.mail.MessagingException: Exception reading response;

nested exception is:

java.net.SocketTimeoutException: Read timed out

at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:193)

at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:38)

at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66)

at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:28)

at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)

at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47)

at org.quartz.core.JobRunShell.run(JobRunShell.java:195)

at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)

at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)

Caused by: javax.mail.MessagingException: Exception reading response;

nested exception is:

java.net.SocketTimeoutException: Read timed out

at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:2210)

at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1950)

at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:642)

at javax.mail.Service.connect(Service.java:295)

at javax.mail.Service.connect(Service.java:176)

at javax.mail.Service.connect(Service.java:125)

at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:164)

... 8 more

Caused by: java.net.SocketTimeoutException: Read timed out

at java.net.SocketInputStream.socketRead0(Native Method)

at java.net.SocketInputStream.read(Unknown Source)

at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:110)

at java.io.BufferedInputStream.fill(Unknown Source)

at java.io.BufferedInputStream.read(Unknown Source)

at com.sun.mail.util.LineInputStream.readLine(LineInputStream.java:89)

at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:2188)

... 14 more

3 answers

1 accepted

It's looking like the issue is from our Zendesk & Jira integration. Thank you for your help though.

Gonchik Tsymzhitov Community Champion Oct 26, 2016

Why do you think is Zendesk & JIRA integraration? 

Can you try editing the 'Out Going' Mail configuration and increase the 'Timeout' value ?

I will give that a try and report back. Thank you :)

do you really have a jira user called "user name" or "User" trying to send an email to "user@domain.com" ??

We do not. Name's and emails were changed to protect the inocnet.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,945 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot