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Duda sobre el uso de licencia y migración de datos locales a la nube

Los servicios que tenemos son :
- Jira v8.3.0 ( Licencia Starter )
- Bitbucket ( Licencia Starter )

1. Respecto de JIRA si se vence nuestra licencia, podremos seguir iniciando sesión en la aplicación y podremos seguir trabajando con normalidad o simplemente ya no podríamos iniciar sesión ni trabjar más dentro de JIRA cuando la licencia caduque ? (por favor tener en cuenta que actualmente tenemos Jira instalado en un servidor nuestro local).

 

2. Para adquirir una licencia CLOUD y tener el servicio de JIRA en la nube, la migración de los datos que tenemos de nuestro JIRA en nuestro servidor local hacía JIRA en la nube la hace el equipo de JIRA/Atlassian con la sola compra de la licencia, o nosotros debemos pagar algo adicional para que JIRA/Atlassian migre esa información ?

 

3. Que pasos se deben seguir y qué se debe tener en cuenta para migrar la información que tenemos en JIRA en nuestro servidor local hacía JIRA en la nube ?

 

4. Tenemos las mismas 3 dudas anteriores, pero sobre la plataforma Bitbucket.

 

De antemano muchas gracias!

1 answer

0 votes
Jimmy Van Atlassian Team Jun 07, 2022

Hi Cesar,

Welcome to the Atlassian community. Please be advised that we only provide support in English and Japanese.

On a best efforts basis, I believe you are asking about:

  • what happens if your Jira license expires
  • migration support costs
  • migration process

Firstly, with respect to Jira, this will depend on whether you have a Jira Server or Jira Data Center licence. For Jira server, you can continue to use Jira, however, you are no longer entitled to support or upgrades, for example, in the case of a critical vulnerability, you cannot install a patch due to a license mismatch. For Jira Data Center, you can login, however, Jira will not be usable as your end users cannot create new Jira issues.

Secondly, please see https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html

Migrations planning and support are complimentary services afforded to existing commercial on-premise and Cloud Atlassian customers. As such it does not follow the support offering levels for cloud or DC paid support packages. Migrations support follows Standard response SLA, and includes pre-scheduled weekend support for customers migrating 250+ users in Jira Service Management or 1k+ users in Confluence and/or Jira Software, based on availability.

Thirdly, please have a look at the following pages for an overview of the process:

These will give you a great overview of the migration process and everything involved.

For Bitbucket, the concepts are similar.

Please have a read of:

Regards,
Jimmy

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