Downloaded Jira Aplink with Ondemand


Im stuggeling with this for a while, mostly due so many dead-webpages-links on your site that you reference to as documentation

Anyway we have a Downloaded Atlassian JIRA (v6.1.7#6163)
And a
ONDEMAND JIRA v6.3-OD-02-026

When trying to link with applinks-add-on,
I get the link to work from the Downloaded to Ondemand but not the otherway around.

Are these even linkable or is this still not possible due to this bug JRA-34550

I get the following message :


Unable to create reciprocal link.

It has not been possible to retrieve the required information from the link cannot be created.

Click Continue to be redirected back to
Click Close to remain here


This I find very strage, because I departed from the downloaded-applinks and redirected to the OnDemand-AppLink page (logged in)???

Any help is appreciated


1 answer

0 votes

Hi Afdeling,

I beleive the reason is because there is no direct network path from your OnDemand instance to your Downloaded instance, e.g. there is a firewall in place protecting your Downloaded instance from external requests.

Your Downloaded instance has a path to the public URL of your OnDemand instance, hence it can pull the information it needs from the OnDemand instance and configure it's end.

The application link creation process then issues a browser redirect to send you to the other instance, your OnDemand instance in this case. This redirect contains enough information to kickstart the creation process at the OnDemand instance, including the URL of the Downloaded instance.

However it seems the OnDemand server instance is then unable to use that URL to retrieve the information it needs from your Downloaded instance, because of a firewall? In this circumstance it displays the dialog you are seeing. The URL it displays is the one that was sent from your Downloaded instance and you can navigate back to it because your browser, and the network you are on, has a path to both instances, whereas there is no network path from the OnDemand to Downloaded instance.

In order to link from your OnDemand instance to your Downloaded instance you need to open your frewall to allow traffic from your OnDemand domain to your Downloaded instance.

I hope this helps.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,772 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot