Download preferences

I have installed a free onDemand license and :
1. I dont receive an option to enter the ONdemand applicaation and start working.
2.The link that I do receive is :
"Download it here and follow the installation instructions."
send me to install the JIRA and the add-ons and not using the cloude onDemand option. why?

2 answers

1 accepted

I dont have a URL thats the problem. I received redeem code and entered it.

No url.

To enter a "redeem code", you must have gone to your account, which has a url linking to the OnDemand instance you own.

Could you log into your account and look for that?

0 votes

I think you're looking in the wrong place. (Because "I have installed a free onDemand license" sounds wrong - with OnDemand, there's nothing to install. Install implies you've got a download licence)

What url have you got for your OnDemand instance?

I dont have a URL thats the problem. I received redeem code and entered it.

No url.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,864 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot