• Community
  • Products
  • Jira
  • Questions
  • Don't receive an undeliverable error message when sending a JETI email to a non jira user with an invalid email address

Don't receive an undeliverable error message when sending a JETI email to a non jira user with an invalid email address

We use JETI to send emails to non JIRA users as part of a support desk model. Sometimes, the JETI email sender uses an invalid email address as the recipient in the To or cc line.

If this scenario happened with a regular email client (Outlook, LNotes, etc), I would receive an undeliverable error message after I sent the email thus notifying me the email was never sent. Is that possible with the JETI plugin? If not, how do we identify when an email was not delivered due to an invalid email address as a recipient?

1 answer

Hi, unfortunately, it is not possible for JETI to detect this. It dispatches the email to the SMTP server and returns. There is no further control of what happens to the email itself. It may travel through various mail servers until it is bounced back as undeliverable.

The bounce message is sent to the sender of the original email and JETI or JIRA cannot detect this.

Tibor

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

147 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you