• Community
  • Products
  • Jira
  • Questions
  • Don't receive an undeliverable error message when sending a JETI email to a non jira user with an invalid email address

Don't receive an undeliverable error message when sending a JETI email to a non jira user with an invalid email address

We use JETI to send emails to non JIRA users as part of a support desk model. Sometimes, the JETI email sender uses an invalid email address as the recipient in the To or cc line.

If this scenario happened with a regular email client (Outlook, LNotes, etc), I would receive an undeliverable error message after I sent the email thus notifying me the email was never sent. Is that possible with the JETI plugin? If not, how do we identify when an email was not delivered due to an invalid email address as a recipient?

1 answer

Hi, unfortunately, it is not possible for JETI to detect this. It dispatches the email to the SMTP server and returns. There is no further control of what happens to the email itself. It may travel through various mail servers until it is bounced back as undeliverable.

The bounce message is sent to the sender of the original email and JETI or JIRA cannot detect this.

Tibor

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,950 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot