It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Domain associated with Customer Edited

Is there a way i can have Jira customer organization able to create tickets by verfying the sender's domain?. Currently, we are having too many headaches having to keep manually updating customer email address and it would be easier to do this if we can simply map a domain to an organization like in fresh desks. 

1 answer

You can use Automation for JIRA plugin(paid version) to create an automation rule that would associate users with organization during ticket creation. Not sure if you can do the same for existing users. 

Hi Gave this a try. Unfortunately, it did not work as it cant pick up the domain from the reporter. 

Are you sure you added the right rule? 

Below is the rule I configured on my system which works.

Screen Shot 2019-08-27 at 11.54.42 AM.png

Hi Jira Guy,

This should work indeed. The only problem is that you cannot link an domain to an organization. This option creates an organization based on the domain name.

Or someone needs to know how to do so.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

344 views 1 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you