One of the customers has a problem.
1.) Edited priority list. (Pic. 1)
2.) Create an issue then try to selecting a priority BUT doesn't show the all list of priorities. (Pic. 2)
Notes: Just only for one project, another projects will show the all list of priorities.
How do we fix this problem? If you have an idea, please let us know. Thanks.
Our company did send one idea to the customer as follows.
1.) Cash Clear
2.) Integrity Checker
However didn't fix.
Just wondering, might it be that the customer has 2 priority fields (the basic one and a custom field)? If this is the case it could be that in this one project they have added the custom priority field to their screens, thus removing the basic one and resulting in them not getting the new priorities.
it could be that your customer has 2 fields called priority and that these fields are mixed up on the screens your customer is using.You can check this in your custom field overview.
Can you tell us how to recreate the problem in our own environments?
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