Does jira support auto ticketing ?

Hi Folks,

I want to integrate third party event manager solution to JIRA for auto ticketing. Is this supported by JIRA?

3 answers

0 votes

Sort of.  "integrate" is a very vague word, and "auto ticketing" does not really add a lot.  JIRA is a web application that expects users to interact with it via a browser, but it has several other ways to get information in and out.

The easy answer here is "Look at the REST interface because you can do a lot with that".  Or issue collectors.  Or webhooks.  Or or or.

It might be easier if you gave us some more information on what you really mean by "integrate" and "auto ticketing", then we can point you at some more focussed ideas. 

Hi Nic,

 

Many thanks...!!

I want to integrate the BEM(BMC Event Manger) with Jira, for the alerts received by BEM from the monitoring tool, to send to JIRA for converting the alerts to Incident tickets in JIRA. BEM supports web service call. Can we have this kind of integration ?

In addition to that, How do we generally sends alerts(events/alerts from any monitoring tool) to JIRA for Incident ticket creation ?

Your help on this would be highly appreciated...!!

Regards,

Jithesh Padikkal

Steven Behnke Community Champion Mar 02, 2015

First, I found this document. https://communities.bmc.com/docs/DOC-27203

Steven Behnke Community Champion Mar 02, 2015

Other questions: JIRA can consume a REST call to create, interact with, or delete an issue. Here is the dev documentation: https://developer.atlassian.com/jiradev/api-reference/jira-rest-apis You should be able to use this to pass alerts from BMC event manager or any tool that can interface with REST. If REST isn't an option you might need a service in the middle to handle the conversing between the applications.

Hi Steven,

I did refer the BMC doc(which you shared) already, however the that is refering to the product BMC process release management, not BPPM. The second URL you have shared is really helpful, since BPPM has the feasibility to use the REST API. Many thanks for the help...!!

Just to confirm, if BPPM has the feasibility of using REST API's then, the alerts can be integrated with JIRA and the auto ticketing(automatically ticket get created in JIRA and assigned to respective assignment group) w.r.t the events from BPPM can be enabled right ?

Please suggest. Thanks in advance...!!

 

Regards,

Jithesh Padikkal

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