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Does Service Desk include a configuration item database

Ralph Herzig
Ralph Herzig May 12, 2017

Would the Service Desk include a CI database? Can't imagine collision detection and incident assignment without it but can't find any reference in the online documentation.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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May 12, 2017

No, but there's an add-on called "Insight" which can be used to do that.  (There are other add-ons too, but Insight is the one I've had the most success with)

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