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Does JIRA Service Desk customers count against JIRA Agile users

Does JIRA Service Desk customers count against JIRA Agile users

I am thinking about buying the JIRA service desk on top of my JIRA Agile. Does JIRA Service Desk customers count against JIRA Agile users? I cannot seem to find this already asked somewhere.

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Answer accepted

No.

Service Desk looks at "Agents" (who are also JIRA users), not customers.

Jira, JIRA Agile and most other plugins just look at JIRA users, not customers.

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As reference for Nic's answer: - https://confluence.atlassian.com/display/SERVICEDESK/Customer - https://confluence.atlassian.com/display/SERVICEDESK/Managing+customers

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so how to create customers who will not be normal users ?

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so how to create customers who will not be normal users ?

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Please read the links Charles gave you.

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