Does JIRA Service Desk customers count against JIRA Agile users

I am thinking about buying the JIRA service desk on top of my JIRA Agile. Does JIRA Service Desk customers count against JIRA Agile users? I cannot seem to find this already asked somewhere.

1 answer

1 accepted

3 votes

No.  

Service Desk looks at "Agents" (who are also JIRA users), not customers.

Jira, JIRA Agile and most other plugins just look at JIRA users, not customers.

so how to create customers who will not be normal users ?

so how to create customers who will not be normal users ?

Please read the links Charles gave you.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,950 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot