We have developed a tool that interacts with JIRA and Confluence for creating Confluence pages for JIRA issues, and then linking the JIRA issue to the Confluence page. All of this is done over the REST APIs for JIRA and Confluence.
When the JIRA REST API responds to our calls, it works as expected. However, when a large-ish amount of time passes (so far it has appeared when consecutive calls are separated by an hour or more), the JIRA REST API will return an error that we cannot connect. Attempting to re-query a few times (on error) eventually results in the service responding as expected.
It sounds almost like a session timeout, but we are connecting to the REST API using basic authentication, providing username and password for each request. And we're not using a session token or OAuth token or anything for successive requests.
That leads me to believe that the service for the REST API may be spinning down/going to sleep/going idle after a certain amount of time, and then waking back up once we start poking it with requests.
1. Does anyone know for certain if the REST API service goes idle?
2. If so, does anyone know how to keep it from doing so?
3. If not, has anyone else experienced this issue and have a solution they could share?
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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