Does JIRA REST API service go idle?

We have developed a tool that interacts with JIRA and Confluence for creating Confluence pages for JIRA issues, and then linking the JIRA issue to the Confluence page.  All of this is done over the REST APIs for JIRA and Confluence.

When the JIRA REST API responds to our calls, it works as expected.  However, when a large-ish amount of time passes (so far it has appeared when consecutive calls are separated by an hour or more), the JIRA REST API will return an error that we cannot connect.  Attempting to re-query a few times (on error) eventually results in the service responding as expected.

It sounds almost like a session timeout, but we are connecting to the REST API using basic authentication, providing username and password for each request.  And we're not using a session token or OAuth token or anything for successive requests.

That leads me to believe that the service for the REST API may be spinning down/going to sleep/going idle after a certain amount of time, and then waking back up once we start poking it with requests.

1. Does anyone know for certain if the REST API service goes idle?

2. If so, does anyone know how to keep it from doing so?

3. If not, has anyone else experienced this issue and have a solution they could share?

Thanks!

1 answer

1 votes

No, they do not go to sleep.  There's throttling so it doesn't get overwhelmed, but the service doesn't sleep.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,968 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot