Does JETI support Customer Satisfaction?

Patrick van der Rijst
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November 14, 2016
 

2 answers

0 votes
Tony Krienke September 18, 2018

Is there any new Status for that? Problem for us is:

 

We use JETI Notification for public comments. But if you close an issue with public comment - the JETI notification is sent - but of course without the satisfaction survey!

That is a real problem.

 

Any ideas?

 

Thanks,

Tony

Tony Krienke September 18, 2018

Sorry,

 

please forget my problem - now we get two emails. This one from JETI and the mail from Jira for the satisfaction survey.

 

It is okay this way for us.

0 votes
Tibor Hegyi _META-INF_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
November 14, 2016

Hi Patrick,

 

JETI does not support it out of the box. Here is the feature request on the matter: https://metainf.atlassian.net/browse/JETI-1432

However, workaround solutions may be implemented. Emails sent upon transitions with links pointing to the Satisfaction endpoints.

You should be able to build such a template and send out upon events or transitions.

Regards,

Tibor

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