Documents folder in 6.2.3

Hi Expert,

At previous(4.0.2) I have used "documents" folder to share different files using hyperlink like(domian url/documents/xxx.pdf but recenly I have migrated to 6.2.3.Now the previous link are not working and I didn't find documents folder in the jira home directory.

Could you please help me regarding this issue?



2 answers

This widget could not be displayed.

Are you sure this functionality does not come from an add-on ?

This widget could not be displayed.

Exporting the attachments directory in Jira is not something you do in Jira, it's usually an external function, provided by your web server. I'm not aware of any plugins that might provide it inside Jira.

So, you'll need to start by working out how you were getting this function - I'd look at the old 4.x system to check if there are any plugins (if it's no longer available, have a look through the marketplace for it).

Secondly, it looks like you've got some form of rewriting going on - Jira doesn't store the attachments in a structure that is human friendly, so you'll need to work out what's going on there too.

Actulally I didn't use any plugin to old sever.I just uploaded to documents folder and forgot to backup I want to upload to new server and also link to any custom field to view this.

which folder should we upload this file under new server?

None, that's the point, we don't know how your old server provided this facility, because Jira does not normally do it.

If we don't know how it was done, we can't help you.

As I said before, you need to work out how you were doing it before.

Now, you've hinted that you've broken your attachments - the short answer here is that you should have taken a copy of the "home directory" for the old Jira. In there, there is a directory called "attachments". That should have been copied, unchanged, into your new system.

But that is nothing to do with the "documents" you originally asked about or what is going 404 - that was being provided by something we have no visbility of.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

216 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you