Do you know if we can send an email when Issues are on some statuses ?


On JIRA native, there are emails notifications.

But we receive too many emails.

for example we have this workflow :

1°) Open

2°) In progress

3°) release

4°) To be tested

5°) Closed


How can I configure the send emails only for Open and release statuses ?


Thanks for your response


2 answers

1 accepted

Thanks for that. I didn't know that and it is OK.

You can try to create a custom event and fire that event in post-function on the transitions you want.

And in notification scheme use this event to send emails to required people.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,210 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot