Do we need to use a Service Desk Agent licence for Service Desk Notifications?

This question is in reference to Atlassian Documentation: Configuring JIRA Service Desk notifications

Do we need to use a Service Desk Agent licence for Service Desk Notifications? Currently we have the service-desk-notification user added to our Service Desk Agent group meaning it takes up one of our 25 Service Desk Agent licences, is this required?

1 answer

Hi without knowing why you have a user named service-desk-notification I can't really answer your question.

But you don't need a user for notifications. The documentation you linked to applies.
https://confluence.atlassian.com/servicedesk021/configuring-jira-service-desk-notifications-693896343.html#ConfiguringJIRAServiceDesknotifications-Configuringnotificationsforaproject

Good luck! 

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