In a different ITIL Service Desk ticketing system (EasyVista) that I use, we have the option of changing a ticket that has come in as an incident, to a service request.
And when that re-qualification happens (from an incident to a service request), a different workflow is assigned to that ticket.
Is the same sort of functionality available in JIRA Service Desk 3 without MOVING an issue to a different project.
Ideally, we want to prevent our service desk from changing the project but allowing them to change the issue type.
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs