In a different ITIL Service Desk ticketing system (EasyVista) that I use, we have the option of changing a ticket that has come in as an incident, to a service request.
And when that re-qualification happens (from an incident to a service request), a different workflow is assigned to that ticket.
Is the same sort of functionality available in JIRA Service Desk 3 without MOVING an issue to a different project.
Ideally, we want to prevent our service desk from changing the project but allowing them to change the issue type.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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