Do issues have to be move to "Unassigned" when closed?

Hello Jira,

Do issues always have the assignee moved to unassigned when closed? Is that a Jira requirement? The company I am at says "yes" but in the past (or rather, at past companies) I do not remember having to have that happen as a configuration. If it can be changed, can you please send me the instructions?

I'd like to track items by assignee after they have been closed. While I can do this with a query, I'd rather leave tickets assigned to whomever worked on them.

Best,

Dan Dan

2 answers

0 vote

I'm afraid your new company is wrong. There is no technical reason to unassign users, you can configure the workflow to unassign on close, or leave it alone (note that the default Jira workflow leaves it alone already).

For "instructions", it probably is just "edit the workflow and remove the post-function that is removing the assignee", but you'll need to dig around to confirm this.

However, your company may well have a good business reason for wanting the assignee cleared. Ask them before changing it.

For sure, thanks. I'm not global admin so wanted to make sure I knew what I was talking about before suggesting. Will follow if I have more questions.

Thanks again.

For sure, thanks. I'm not global admin so wanted to make sure I knew what I was talking about before suggesting. Will follow if I have more questions.

Thanks again.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,296 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot