I have an automation for placing the story In-progress when a subtasks is moved to in-progress. This has been extremely useful but has then broken when we tried to move it to a global setting for the entire organization.
It's since been disabled but continues to no longer work in my project. It seems to have an override somewhere as my logic seems good.
What can I do?
i'm not quite following as to what transpired however, lets investigate the automation in place.
So if I understand you have the above automation enabled for a specific project correct? But the automation is failing, correct? What do the logs tell you? Can you share an image of the logs? I suspect they will convey where the rule is exiting.
You might consider adding a "Log action" to your automation to record info about the execution to help debug. However, this appears to be a pretty straightforward rule. I do wonder why you don't have a condition after trigger to check if issuetype is sub-task. The reason being is that I could see this triggering for a Store-Epic as well.
Hello Jack! Thank you for your tip of the log action. I've added the logs now and tried to move my subtask but there are no logs or action which leads me to believe the trigger isn't firing as expected.
From my reading, "Parent" would be limited to make the main story and not the epic but that could be an improvement in my logic
The action is limited to a single project.
Welcome to the Atlassian community.
This has been extremely useful but has then broken when we tried to move it to a global setting for the entire organization.
It's since been disabled but continues to no longer work in my project.
From what I can understand here, the rule was promoted to global projects and since it was broken, the rule was disabled.
You are correct your analysis. The rule was promoted to global projects, did not for global projects, was removed from global project and back to the single original project, and is still broken on the original project
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