Do addon users count against license?

Sumesh Sundareswaran January 15, 2016

Some of the cloud addons create users for access, like TFS4Jira Cloud (addon_com.spartez.jira.plugins.bork.tfs4jira).  Do these users count against the license count?

3 answers

1 accepted

1 vote
Answer accepted
Robert Massaioli _Atlassian_
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 15, 2016

Addon users do NOT count towards license limits. We enforce that in User Management.

Source: I'm an Atlassian Connect developer.

1 vote
Joe Pitt
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 15, 2016

If they appear in the jira-users or other group with logon rights they would.

0 votes
DRFavreau December 18, 2018

So which is it?

We have a Treo user a BigPicture user and a Timesheet Reports and Gadgets user all which are "jira-software-users" do they count against our 25 seat license or not?

Robert Massaioli _Atlassian_
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 4, 2019

They do not count. We don't count App "Bot" users against user quotas; no matter what groups the App user is a member of.

This is similar to how Jira Service Desk "Customers" don't count as "Agents" in the pricing calculations.

Abdirisak Hassan February 8, 2021

What is the best way to generate a report on License count in Jira?

Suggest an answer

Log in or Sign up to answer