Do Jira accounts and Jira ServiceDesk accounts share licences?



For example, you already have a JIRA license in use and you add the ServiceDesk feature/solution.

Do I need an extra license or can I access Servicedesk with the same license?

So  I have 1 Jira, do I need 1 ServiceDesk license or will my JIRA license cover the login for ServiceDesk as well?

Why I ask. We already work with JIRA and are looking to add ServiceDesk. If we need to buy the extra licenses we need to know as some of the current people who are in JIRA will need access to ServiceDesk.


Thank you

2 answers

1 accepted

1 vote

Service Desk licences are for "agents".  These users have full access to all the service desk functions.  Normal Core JIRA users do not get Service Desk functions.   The SD licence includes a "core" licence as well, so that your nominated Agents can use JIRA as well.

Imagine you've currently got a licence for 100 JIRA users.  Install Service Desk and licence 5 Agents.  You'll be able to have up to 105 users with active accounts.  All of them can use Core, 5 of them are Agents as well.

Customers for SD are free, you can have as many as you need, but they won't be able to do much more than raise and track requests - they don't get access to JIRA.


Awesome to know.... 

Thank you 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

126 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you