Do I need to configure email notification?

Currently I am not getting notification emails when a ticket is updated in my JIRA system. I do not see anywhere that I can configure the SMTP email settings? Am I missing something? I thought this would automatically be setup and part of the ondemand services that I have.

Thank You,

3 answers

Have you tried contacting your support?

Cheers

0 vote

Is it just you making changes? If so, you probably have the "do not email me on my own changes" flag set on your profile.

If you're missing email from other people, then check the permission scheme to make sure you *should* be getting things - (e.g. mail assignee if issue is commented on).

Failing those two, contact support...

0 vote

Is it just you making changes? If so, you probably have the "do not email me on my own changes" flag set on your profile.

If you're missing email from other people, then check the permission scheme to make sure you *should* be getting things - (e.g. mail assignee if issue is commented on).

Failing those two, contact support...

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,327 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot