We'd like to setup JIRA Service Desk Cloud for a customer.
We use JIRA Software internally and internally hosted. We'd like to give our internal developers access to JIRA SD Cloud (developer role)
My question: Do I have to license a JIRA core Cloud so as to give the developers the necessary access rights?
Technically, yes you do.
Your Agent licences include a Core licence. If you want non-agents to use JIRA, they will need Core licences (or Software licences, which also include Core)
If, for example, you bought 3 agents, 25 developers and 10 Core licences, you could have a maximum of 3 Agents, 25 Software users, and effectively 38 Core users because the Agents and Developers would be using their core licences.
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