Display chinese characters as name in Jira

Hi All,

we have a new chinese project in our company and we will create many user accounts to the chinese colleagues. They request that their full name in chinese (not username).

I make it clear: for me the chinese characters appear properly. But some colleagues have a square displayed instead of the chinese character.

My question is: is it because of the browser they use or it's a Jira problem? I need the answer to provide it to the requester.

Thank you!

Thanks in advance!

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Accepted answer

Hi Rumi,

According to your chinese colleages request, I have test it by using chinese and few other characters as a username, all of them appear properly. In JIRA, it allows user to have difrent langueses characters. So I think it should be the browser problem.

I recomand you to change another browser and test it again. Also, I have googled about this problem causes, and I found the flowing link is helpful:


Plese refer to the solution from this link and test it again, hope it works!

If you still have problems about this, you are always welcome to ask and I will do my best to help!

Have a nice day!


Hi Amanda,

thank you!

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