Display Insight value based on other values

[Dean Stearn]

Hi, I am new to Jira and I am busy constructing a replacement for our in-house written service desk but not sure if what I want to do is possible, not been able to find an answer, hopefully somebody can advise...

We have 2 dropdowns..
1 for presenting the user with a list of systems to choose from
1 for presenting the user with a list of functions available for the system they chose in the first dropdown

I have been able to replicate this using Insight and this is all working fine when the Insight select dropdowns are placed on the customer portal.

What I am now trying to do is for each System / Function combination is associate a pre-defined priority. Previously we only set the priority based on the System chosen, but now want to make it more granular.

I have recorded the priority against each System / Function combination in Insight, however I want to be able to automatically display the priority on the Customer SD portal once the customer has chosen a System / Function combination.

I thought the Insight ReadOnly object was for this purpose but when I configure it, it shows on a Jira screen but is not available for placement on the portal.

Can the above be achieved?

thank you

[Alexander Sundström]

Hi Dean,

So what you're trying to achieve is to set the priority of the issue based on what kind of priority you get from an Insight Object, is that correct? 

This could be done using our open API and JIRAS open API.

For some examples of groovy scripts that could be used as an inspiration take a look at https://documentation.riada.se/insight/latest/insight-for-developers/groovy-script-examples

And you can read more about our API:s at https://documentation.riada.se/insight/latest/insight-for-developers and about post functions at https://documentation.riada.se/insight/latest/insight-administrator-s-guide/insight-workflow-functions/insight-post-functions

Best Regards
Alexander

[Dean Stearn]

That's right Alexander, based on the choices from the dropdowns, will determine the pre-defined priority associated with that combination.

I'll read through these links and hopefully understand what I need to do.

Thank you

Dean