Disabling the threaded comments add-on

JIRA Threaded Comments add-on is incompatible with our JIRA instance and as there is no update for it, we would like to disable the plugin. We are not sure what is the expected behaviour of the system after this change and we are worried that some of the comments might get lost during the process. Are our concerns well-founded or may we proceed disabling the add-on without any data loss?

1 answer

1 accepted

2 votes

Hi, Gabor.

According to the plugins page in Marketplace disabling it:  "JIRA reverts to the same old single level view of comments if you remove the add-on. Nothing is lost" .

So, it should be OK.

Kind regards,
Jaime Kirch da Silveira
Atlassian Cloud Support

Thank you Jaime!

No problem, Gabor. If that answered your question, you can accept this as an answer and other users will know it has an answer. Kind regards, Jaime Kirch da Silveira Atlassian Cloud Support

Ok, sure. By the way, what does the Atlassian label "INCOMPATIBLE" means here? Just because despite of that, the add-on seems to be working well. We are considering to turn it off only as we have some issues with our mail handler and have no idea what causes it (most probably not the threaded comments add-on). Our JIRA version is 6.3.8.

But test in staging first of course

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

700 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you