JIRA Threaded Comments add-on is incompatible with our JIRA instance and as there is no update for it, we would like to disable the plugin. We are not sure what is the expected behaviour of the system after this change and we are worried that some of the comments might get lost during the process. Are our concerns well-founded or may we proceed disabling the add-on without any data loss?
According to the plugins page in Marketplace disabling it: "JIRA reverts to the same old single level view of comments if you remove the add-on. Nothing is lost" .
So, it should be OK.
Jaime Kirch da Silveira
Atlassian Cloud Support
Ok, sure. By the way, what does the Atlassian label "INCOMPATIBLE" means here? Just because despite of that, the add-on seems to be working well. We are considering to turn it off only as we have some issues with our mail handler and have no idea what causes it (most probably not the threaded comments add-on). Our JIRA version is 6.3.8.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs