Disabling the deleted Google Apps user in Jira OnDemand

We use Jira OnDemand with limited number of users. We use Google Apps for authentication and user management.

One of our developers left us and we are trying to replace him with another one in Jira.

Since we deleted the Google Apps account of the old guy, his user converted in Jira to an External User.

We want to disable the old guy in order to free license spot for the new one.

According to this article, it should be possible to deactivate users. However there is no any "Active" checkbox in the User Edit Operation popup.

What is the proper way to free the license of the old user and replace him with the new one in our case?

1 answer

Hi Seva, I'll reproduce here what I've commented on the support ticket you opened with us, as I believe this can help other users as well.

To make an user not count towards your licence you need to remove Application Access from that user, that way he will no longer be able to log in and one user license would be freed up.

The application access menu can be found on https://example.atlassian.net/secure/admin/user/ApplicationAccessConfig!default.jspa

I also recommend to remove that user from all groups (so the user can no longer can be assigned to issues) and also change that user's email to a dummy account so he does no longer gets notified. That way you would virtually deactivate that user while keeping all the user's history.

Hope this information helps!

Regards,
Marlon Aguiar

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,001 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot