I want to disable email alerts for whoever in email (/cc). When a request was sent with people in cc, service desk send "participant added" email to whoever in email (/cc). I want to disable it.
If you go into your Service Desk Project and click on the "Project Settings" button, one of the tabs will say "Notifications". This is where you setup all Service Desk Notification's based on Events. Right now, you must have the group set to participants. Try changing settings here first.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
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