Disabled third party extension for Automation for Jira?

Mkurama May 19, 2024

Hi all,

 

I'm facing issue with "Git Integration for Jira" when I create automation rule, I cannot find rules of this plugin.
This message shows up:

error.PNG

Note: I tried all the solutions and it doesn't solve yet.

2 answers

2 accepted

0 votes
Answer accepted
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 19, 2024

Hi Mkurama,

Greetings!

This could be due to multiple automation plugins installed, which prevents Automation for Jira from detecting the third-party automation module.

Visit Jira Admin → Manage Apps → Manage Apps and uninstall the conflicting Automation Apps leaving on the intended Automation App installed.

If you still facing any issues, we request you to raise a ticket here: https://support.atlassian.com/, and our team can further take access to your instance and check this further

Thank you,

Prachi

Mkurama May 20, 2024

@Prachi Bolar , Thank you for your reply.

 

Actually, the automation app installed is only "Automation for Jira".

Capture.PNG

Mkurama May 21, 2024

@Prachi Bolar 

 

Sorry, it was my fault. I didn't apply free trial license for the plugin.

Thank you for your support.

0 votes
Answer accepted
Bill Sheboy
Rising Star
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May 19, 2024

Hi @Mkurama 

Are you trying to find all automation rules which use that trigger from the plugin you have disabled / removed?

If so, please export all of the rules from the global automation rules page in site administration and then search for that trigger in the JSON file to find the rules.

If you mean something else, please clarify your question.

Kind regards,
Bill

Mkurama May 20, 2024

@Bill Sheboy , Thank you for your reply.

 

No. I tried to create automation rules of the plugin and it shows as disabled or removed.

Bill Sheboy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 20, 2024

Please check with your site admin as it seems the plugin is disabled.

Mkurama May 21, 2024

@Bill Sheboy 

Sorry, it was my fault. I didn't apply free trial license for the plugin.

Thank you for your support.

Like Bill Sheboy likes this

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