Disable users from uploading or attaching documents to Closed Tickets in JIRA Edited

New Admin to JIRA, I have been given the task to see if it was possible to Disable Users ability to upload or attach a file to a closed ticket in order to avoid discrepancies and ticket oversight of already resolved tickets.


Can someone walk me through this please?

2 answers

1 votes
Alexey Matveev Community Champion Nov 29, 2017


You can forbid any edit of a resolved ticket. You can add a step property to the Resolved step

jira.issue.editable = false

Thank you for getting back to me. Working within JIRA to try and implement this.

0 votes

Alexey is talking about Workflow properties if that wasn't clear from his response.   You could use a property such as than on the Closed step of the workflow to prevent users from changing closed issues.

You could also add a properly such as:

jira.permission.attach.group = Group-name

You could use that property on a closed step to only allow users in a specific group to add attachments when closed.


Thank you very much. I am reading through the documentation that you included. Trying to learn how to navigate through JIRA to implement the information that you and Alexey provided.


I will get back to you both and let you know how it goes thanks.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,147 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot