Hello community,
I've created a form on the Service Desk portal with 3 fields: Summary, User Affected (user picker type) and Description. All of them are optional (and they need to be optional).
When I type something in the user picker field I get auto-complete: i.e. type Mar... and you get Markus
And when I hit enter to auto-complete my search --> I get my request created instead without filling in Description form.
Is it possible to disable ticket creation by hitting "Enter"?
Thanks!
Are you running server or cloud? I tried it in my server instance, and in Chrome, FF, IE, and Edge (on Windows), none exhibit the behavior that you describe. In the user picker field, I start typing, am offered suggestions, press Enter on my desired choice, and that selects the user. If I happen to press Enter again, it simply re-displays the user picker interface. The form does not submit.
I'm running Server Jira + Service Desk instance.
I have this weird behavior from time to time. Not each and every ticket creation.
@Payne thanks for the quick turnaround and checking.
I guess it might be one of our plugins that cause this issue.
I'll check with our vendors.
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Using Cloud, these are my findings:
When a user is filling out the summary field (or whatever you title your required ticket name), and they hit enter while the cursor is in this field: it will automatically submit ticket.
If a user is filling out a Description field (or whatever you title your multi-line form), and they hit the enter this will simply give a line break, like its supposed to.
I can not find any setting in Jira that would disregard the 'Enter' button input as a submit command. I have to say this is pretty shitty UX for my customers, in that regard. I shouldn't have to put a disclaimer at the top of my form telling the end-user to not hit the enter button....
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we are experiencing similar issues - it is a huge inconvenience,user experience wise - any workarounds or solutions identified? please assist
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