Disable internal comments

Елена Пыжова April 19, 2017

Hi,

Sometimes we comment issues by ctrl+enter. It's faster and usual in many systems. But comment becomes "internal" and clients can't see it. And we wait answer.. And nothing...

Our comments always must be visible for clients.

How we can disable internal comments at all?

1 answer

0 votes
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 8, 2017

Hi Елена! We decided to default the Ctrl+Enter shortcut to internal comments to avoid unexpected comments to be visible to customers. The access keys for the actual submit buttons are 'e' for external comments, and the regular 's' submit for internal comments. Depending on your browser / OS, the actual shortcut key combination will change (e.g. on OS X with Chrome the shortcut combo is Ctrl + Alt + e for external comments). 

Hope this helps :)

Ana

kilinich March 24, 2018

That is very uncomfortable. It should be configurable, people got used to send with ctrl-enter and now thay could not use it ;(

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