Disable filter option to created requests by anyone in portal

Hello,

I'm a beginner and I want to know if its possible to disable an option for in the portal.
By default it's possible to filter for request but I want to disable this.
Now it's possible for customers to see requests from each other

 

image2016-11-21 16:17:50.png

2 answers

1 accepted

0 vote

Hi Corwin,

The terminology might be a bit misleading here, but "created by anyone" is not doing what you think it is. Created by anyone is just an aggregation of the tickets created by me Where I am participant.

Your customers will not be able to see each other's tickets. No worries.

The default setting is that you can only see the tickets you created yourself. Nothing else. To see the tickets created by a different user, you must be added explicitly as a request participant to those tickets. 

Thnx..

It works!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,331 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot