Disable customer portal view for specific project

Hello,

we have JSD and want our customers to use the customer portal. For each customer we have two projects. One for general questions and support requests and the second one for orders. This seperation is important for our internal team.

The second project has only one request type but we do not want our customers to create requests in there. We want to create the tickets for them after they accepted our offer.

In the customer portal there are still both projects to click on, but they cannot do anything in the project with the orders. So the view of this project is needless at this point.

Is there a way to deactivate the link to the project but let the customers still have a look at the requests created in there?

Btw is it possible to change the dropdown of the requests button? The organization of the two projects is the same, so our dropdown shows "my requests", "organization" and "all requests", but in our case the last two ones are the same and therefore redundant.

Thanks you!

1 answer

0 votes
Ivan Tovbin Community Champion Dec 17, 2017

Hi Heike,

If you want your customers to be able to see the requests that you have made for them in the second project, they HAVE to have access to the second project through the portal. 

However, you can restrict their ability to create requests in the second project through the portal. To do that:

1) Go to Project Settings -> Request Types

2) Click on 'Edit groups' for the request type you want to hide

3) In the popped up window uncheck all groups. This will hide this request type from the portal

4) Repeat for other request types in this project if any

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,062 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot