Disable Service Desk Templates



in reference to How to remove Service Desk Comment Template I would like you to disable the automatic template for our Service Desk installation until it is customizeable. If you have the Chance to customize I'm happy to give you our requirements for a customization, or if there is a way to get access to the feature myself I'm happy to take over again.


Best regards,

Ben Koller

2 answers

This widget could not be displayed.

We can't help you with that, we're end users, not Atlassian support.

The link you gave has an answer that suggests Atlassian support will do it though, so I think you should take it up with them.

This widget could not be displayed.
Paulo Hennig Atlassian Team Oct 26, 2015

Hello Benedit,
For this, feel free to raise a ticket at https://support.atlassian.com (OnDemand) detailing your goal where our engineers will contact you ASAP.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

162 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you