Differentlayout between two Jira Software Cloud accounts

chaupt I'm New Here Nov 16, 2017


I have access to two different Jira Software Cloud accounts, they are both relatively new with one a few moths old and the other a few days. Neither has had any look or feel customisation done to it.


The layout between the two is very different and my concern is that there is a crucial difference between them. We need to chose what account to use and until I can understand why they look so different I cannot make that choice.


The older account has the menu items in a bar across the top of the page. The newer account has the menu items in a column on the left hand side.


Does anyone have any idea why this may be?

Does anyone know where I should look for this information in future to avoid bothering the community?


Thanks in advance,


1 answer

1 accepted

1 votes

Hi Craig,

This is likely that one of your accounts has already received the new Jira Experience look, and your other instance has not. 

We will be gradually rolling this out to instances in the Cloud environment.

In the future you can subscribe to our What's New page to be alerted of new changes. But we don't mind helping you here in Community, either. 

Kind Regards,

chaupt I'm New Here Nov 16, 2017

Hi Shannon,


That answers the primary question. Thank you and thanks for getting back to me so quickly.

I did look through the What's New link before posting but given how full it was, not knowing how far back to go and not knowing if this was actually related to something new I did not find it a useful source for addressing the issue I was facing. Maybe changes like this that are gradually rolled out could be pinned somewhere?


Thanks again,


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot