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Different ticket status in search bar, and in detail

Deleted user May 27, 2022

Hello! 

 Firstly, I am sorry if this was posted in any time before, but I couldn't find anything relating to my issue. 

My problem is quite strange.

We got a ticket, which is shown as "New" in search bar and everywhere else, but when I open it, it is shown as "Waiting". My confusion comes from a fact, that this is first time ever that I encounter this type of bug. MicrosoftTeams-image (1).png

Is there a way how to repair it? Maybe by switching to another Status, and then switching back? May it be caused by the fact, that this is a Linked issue? Any advice will be helpful and I thanks a lot in advance.

1 answer

Hi @[deleted] and welcome to the community,

Something you could try is run a reindex of your Jira instance. When you see things like this, it is usually because the index and the database have somehow gotten out of sync.

Hope this helps!

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