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Different emails for reporters and watchers

Karen Tovmasian Sep 07, 2014

Hey everyone!

 

I need to make different templates for ones, who is reporter of issue, and for issue watchers.

There will be only one difference between this two notifications  - in the subject.

The watcher will receive notification "Issue-1234: launch prod. you're watching this issue".

I've found default templates in our JIRA installation, but i can't find how to edit the subject field.

 

Regards

2 answers

0 votes
Peter Van de Voorde Sep 07, 2014

Hi Karen,

The subjects of the different emails can be found in the following location:

<your JIRA installation directory>/atlassian-jira/WEB-INF/classes/templates/email/subject

Do keep in mind that for each event that's being thrown (for example: Issue created, Issue commented,...) you can only send out one type of email to everybody who needs to be notified.

So you cannot use 2 differents subjects based on the role the receiver of the email has.

You might be able to deduct the role using some vm and JIRA related coding (if then else maybe?) in the subject .vm file

Some more information can be found here: https://confluence.atlassian.com/display/JIRA/Customizing+Email+Content

Best regards,

Peter

0 votes
Vera Henrichs Sep 07, 2014

Maybe you can try JETI (JIRA Email This Issue - https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue)
There you can make notifications and you can set the recipient. I'm still working with this add on but aleady very happy with it!

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