We were using the Service Desk add-on before Atlassian release the Core, Software, & Service Desk "thing".
I have a few questions:
I'm sorry but I've read through the "awesome" documentation and cannot find how much each "agent" will cost.
Also, since the old way of having a service desk directly related to a project does not seem to be the new paradigm I'm wondering how I can have a ticket come in via the service desk and then have an agent create a related ticket to an engineering team to work on and resolve. NOTE: I do not want to have to pay double for all engineers to be "agents" as well...
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As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...
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