We were using the Service Desk add-on before Atlassian release the Core, Software, & Service Desk "thing".
I have a few questions:
I'm sorry but I've read through the "awesome" documentation and cannot find how much each "agent" will cost.
Also, since the old way of having a service desk directly related to a project does not seem to be the new paradigm I'm wondering how I can have a ticket come in via the service desk and then have an agent create a related ticket to an engineering team to work on and resolve. NOTE: I do not want to have to pay double for all engineers to be "agents" as well...
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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