Difference between JiRa and Jira Service desk

What is the main difference between the two from a technical perspective.. since I can use the tool to do a variety of different things.. that is JIRA.. do i need JIRA Service desk?

1 answer

1 accepted

0 vote

Jira is an issue tracker, and the core of the system.

Jira Service Desk sits on top of Jira, adding a simplified interface aimed at service desk type usage. So you get customer portals and Service Level Agreement stuff out of JSD, on top of your standard issues in Jira

If you're happy with Jira, great, stick with it. If you have users who find it complex and just want simple "raise request, get it dealt with" functions, and/or you have SLAs to drive your work and reporting, then you should definitely look at JSD

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,338 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot