Jira is an issue tracker, and the core of the system.
Jira Service Desk sits on top of Jira, adding a simplified interface aimed at service desk type usage. So you get customer portals and Service Level Agreement stuff out of JSD, on top of your standard issues in Jira
If you're happy with Jira, great, stick with it. If you have users who find it complex and just want simple "raise request, get it dealt with" functions, and/or you have SLAs to drive your work and reporting, then you should definitely look at JSD
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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