Jira is an issue tracker, and the core of the system.
Jira Service Desk sits on top of Jira, adding a simplified interface aimed at service desk type usage. So you get customer portals and Service Level Agreement stuff out of JSD, on top of your standard issues in Jira
If you're happy with Jira, great, stick with it. If you have users who find it complex and just want simple "raise request, get it dealt with" functions, and/or you have SLAs to drive your work and reporting, then you should definitely look at JSD
We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs