Diference access levels to external users, customers and internal team

Hi all,

I'm struggling a bit with configurations in Service Desk.

This the setup I need:

  1. Internal Service Desk (accessible by everyone inside the company - we use this to request new hardware, servers, etc.);
  2. Agents Service Desk (accessible by our agents that work with some specific clients - we use this for specific requests);
  3. Open Service Desk (accessible by anyone without a login) exactly like this: https://support.atlassian.com/customer/servicedesk-portal


I have managed to do number 1 and 2 but the number 3 I cant get it to work... Any idea?

Thank you very much!

1 answer

Hi Mauro, 

Glad to hear that you've already managed #1 and #2. smile

About the #3, you won't be able to configure it without a login.  What you can have is an Open Service Desk with a Public Signup. This way customers can create an account on the customer portal or email requests to your service desk email channel to have an account created automatically. No restrictions while who can raise the request.

Please be aware that even here at Atlassian, all users that need to raise a request must have an account on our Service Desk.

You can find more information about this setting here:
Managing access to your service desk
Public signup

Hope this helps! 


Hi @Elisa Diel [Atlassian],

In my current instalment my users are required to login even to see the default page as you can see it here: https://movvoproject.atlassian.net/servicedesk/customer/portal/1/

In the current Atlassian instalment, even if I'm not connected I can see all the structure: https://support.atlassian.com/customer/servicedesk-portal

I want the same

I see... unfortunately for Cloud it won't be possible. Though, the same can be achieve on the Server version. smile

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