I'm struggling a bit with configurations in Service Desk.
This the setup I need:
I have managed to do number 1 and 2 but the number 3 I cant get it to work... Any idea?
Thank you very much!
Glad to hear that you've already managed #1 and #2.
About the #3, you won't be able to configure it without a login. What you can have is an Open Service Desk with a Public Signup. This way customers can create an account on the customer portal or email requests to your service desk email channel to have an account created automatically. No restrictions while who can raise the request.
Please be aware that even here at Atlassian, all users that need to raise a request must have an account on our Service Desk.
Hope this helps!
Hi @Elisa Diel [Atlassian],
In my current instalment my users are required to login even to see the default page as you can see it here: https://movvoproject.atlassian.net/servicedesk/customer/portal/1/
In the current Atlassian instalment, even if I'm not connected I can see all the structure: https://support.atlassian.com/customer/servicedesk-portal
I want the same
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