Developer role in Jira Service Desk


I've recently started to notice all agents under People are being assigned the Developer Role... Why is this happening? I've checked the permission scheme and Developer role is not listed anywhere. Under System security > Project roles, clicking on Developer says it is not used or associated anywhere.

Not sure how Developers role is being automatically assigned..

Is it just me?


1 answer

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Developers is a role that is typically found in all Jira installations, not just Jira Service Desk.  However by default Service Desk isn't using this role.   There are scenarios where you might want to add other Jira Core/ Jira Software users into that role for a JSD project so that they can view and internally comment on these customer issues.

On that page, System-> Security -> Project roles.  If you click the link for "Manage Default Members" for that Developers role, do you see any usernames/groups listed here?  That would be one possible way that users could be added to a role automatically.


Yeah, i've checked all that and it is not being used for anything nor does it have default members. That's the strange part. I can remove the role from the JSD and it just comes back. 

All the security schemes and notifications associated with the JSD project do not have the Developer role anywhere. 

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