'Developer' role in JIRA Service Desk


I am using JIRA Service Desk 3.1.9 and after creating a 'Basic Service Desk' project I notice that there is a predefined 'Developer' role. I am trying to understand what the characteristics of this role is, but I cannot find much mention of it in the Atlassian Service Desk documentation. A user granted this role does not appear to have different privileges to someone wih the 'customer' role.

Can anyone please explain? 

Thanks in advance!

1 answer

Hi, after looking further at this it seems that the 'Developer' role I am seeing is not necessarily a pre-configured Service Desk role (as 'Service Desk Team' is) but a JIRA role which can be mapped to permissions via the permission scheme for the Service Desk project.

You are right!

Thanks for confirming, Jobin smile

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