Description auto deleting when I try to edit it

Francesca Naudi November 5, 2024

I have a template that automatically adds text to the description field for bugs on Jira

img1.PNG

Once the ticket is created, when I click on that description all the text automatically deletes.

img2.PNG

Does anyone know why this is happening or how to resolve it? 

 

1 answer

0 votes
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 5, 2024

Hello, Good day. Go to issue history and check whether any automation rule or addon is clearing the description field.

Francesca Naudi November 6, 2024

No there aren't any automations, this is the issue history: dd.PNG

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 6, 2024

Thanks. So when you select edit description everything is empty and later when you cancel the edit screen, all the previous content of description is still available ?

Francesca Naudi November 7, 2024

If I click cancel and don't type anything the description will go back to the original text, if I type something it will delete completely 

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 7, 2024

Thanks. Go to project settings >> Issues >> Fields >> Edit fields and search for "Description". Check if the description is using "Wiki style renderer" or "Default"

Screenshot 2024-11-08 at 11.22.49 AM.png

Also this issue is seen only when description has more text ?or this is seen with short text as well ?

Francesca Naudi November 11, 2024

The description field is using Wiki renderer. This issue is only happening on one project when the description is filled in by a template. If I write a description myself and go to edit it later it doesn't happen.

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 11, 2024

Thanks. Are you using any specific addon for the template? (will try to repro from my instance)

Also you could try the "Default text" renderer once to check if it helps with the template creation.

Francesca Naudi November 12, 2024

Yes I am using an app called Issue Templates Agent. When I switch to default text renderer the default template text does not show at all. IT is really strange because the disappearing text only happens on one project and multiple projects use this add on (they are also all configured in the exact same way).

Kate Pawlak _Appsvio_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 12, 2024

@Francesca Naudi , please create a ticket on our customer portal: https://get.support.appsvio.com/servicedesk/customer/portal/9. We'll investigate this problem.

Kate from Appsvio

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