Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Deleting a user, what happens after the 14 days

Once the deleted user has past the 14 days grace period, does Jira remove their share filters and dashboards?  Or is the only actual difference between a deactivated user and a deleted user (at that time) is that their name appears differently? 'Former User' and not deactivated? I know you cannot reactivated a deleted user and that their private filters and dashboards are gone. Thanks.

1 answer

1 accepted

1 vote
Answer accepted

@Paul Brown 

It is better to deactivate a user's account than deleting it, for history purposes.

Jira won't delete any filters or dashboards that belong to the deleted user. Actually you will create a big problem if the user had shared filters and dashboards, or if he was in JQL queries that use membersof("")function

If you don't like seeing the deactivated users in your instance , try to create a service account(SA) then assign their filters and dashboards to the SA.

Also if this will help a deactivated user no longer count toward licenses in Jira.

If you have any questions, let me know.

Best,

Fadoua

Thanks Fadoua - deactivating it is!

Like Fadoua likes this

@Fadoua just for curiosity.

What will happen with Dashboard and filters? Are those no longer accessible?

You mentioned 'for history purposes'... what are those? How the Jira data will be affected by deleting a user?

What I've seen is that users change the name to 'Former user' but are their issues still searchable in JQL?

Fadoua Community Leader Jan 20, 2021

@Daniel Alonso that's why it is better to deactivate the accounts, so that you can still see the dashboards, filters.

You can change the Dashboards, Filters, owners that is another option to consider.

However if it is not badly required, deleting an account is not the best option.

Best,

Fadoua

Like Daniel Alonso likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you